This week, the Social Security Administration announced that it will be gathering feedback from customers and stakeholders alike with the use of surveys, focus groups, user tests, and interviews.
According to an article published by Nextgov.com, “In a notice set to be posted in the Federal Register June 9, the agency details how it aims to comply with Office of Management and Budget guidance—OMB Circular A-11, Section 280—meant to improve customer experience across the federal government. The guidance asks agencies to identify their highest-impact customer journeys and select touch-points and transactions within those journeys to solicit feedback on.”
The results will be collected, analyzed, and then used to better the distribution of federal services and will provide insight into an SSA customer’s experience.
Related Pages: Social Security Disability